> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.wbcom.biz/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What our support covers, and what needs a developer

We would rather be clear about this up front than say no slowly.

## What support covers

- The product not behaving as documented
- Installation, activation and configuration questions
- Licence, account and billing matters
- Compatibility questions about the platforms we officially support
- Bug reports, including regressions after an update

## What falls outside it

- **Custom CSS and design changes** beyond the product's own settings. We will often hand you a snippet as a courtesy, but maintaining it is not something support can own.
- **Custom PHP, hooks and template overrides.** We document our hooks and REST endpoints; writing against them is development work.
- **Third-party products.** If the issue is inside another vendor's theme or plugin, they are better placed to fix it. For BuddyBoss theme issues specifically, BuddyBoss support is the right destination — BuddyBoss is a fork of BuddyPress maintained by their team.
- **Free-plugin customisation.** Support for free products covers the product working as documented, not bending it to a specific build.
- **Site-wide problems** not caused by our product — hosting, server configuration, unrelated conflicts.

## If you need the custom work done

We have a team that takes it on. Tell us what you are building and roughly when you need it:

- Start a project: https://wbcomdesigns.com/start-a-project/
- Book a 30-minute call: https://wbcomdesigns.com/book-a-call/

We quote in hours, so you get a number you can plan against.